Luxury Bags, Shoes & Accessories Purchase Terms & Conditions

These terms apply to luxury bags, branded bags, shoes/sneakers, small leather goods, wallets, jewellery, watches, sunglasses, belts, scarves, and other luxury accessories purchased from 2ND Market. Clothing, pants, skirts, and ordinary apparel follow our usual store policy unless the product listing states otherwise.

1. Pre-Owned Item Condition

All items are pre-owned unless clearly stated as new or unused. Pre-owned items may show signs of use, ageing, storage, odour, scratches, stains, tarnishing, fading, cracking, peeling, loose stitching, hardware wear, corner wear, shape loss, leather dryness, or other vintage/resale condition marks.

Product photos and descriptions are part of the item condition disclosure. Colours may vary slightly due to lighting, screen settings, and camera exposure.

Customers should review all photos, measurements, condition notes, included accessories, and price before making payment. If you need extra photos or videos, please request them before payment.

2. Included Accessories

Only accessories shown in the product photos or written in the listing are included. This may include dust bag, box, strap, pouch, lock, key, card, receipt, booklet, tag, or other accessories.

If an accessory is not shown or stated, it is not included. Missing original packaging, authenticity card, receipt, dust bag, strap, or box is not a refund reason unless we specifically stated that the missing item was included.

3. Availability And Payment

Items are one-of-one resale pieces and may be sold in-store, online, or through other channels. Availability is only secured after full payment is received and confirmed.

We do not guarantee reservations or holds unless confirmed in writing by 2ND Market.

4. Final Sale Policy

All sales for luxury bags, shoes/sneakers and accessories are final. We do not accept returns, exchanges, cancellations, or refunds due to change of mind, wrong size expectation, colour difference from screen display, normal pre-owned wear, expected vintage ageing, or accessories that were not shown/listed.

5. Major Undisclosed Defects

If you believe the item has a major defect that was not shown in the listing photos or condition notes, contact us within 7 days of receiving the item.

To review the case, we may request:

Clear photos and videos of the issue.
Packaging photos.
Order number and item name.
Return of the item for inspection, if required.

The item must remain in the same condition as received. It must not be used, cleaned, repaired, altered, conditioned, polished, or sent to any third party before our review.

If we approve the claim after inspection, we may offer repair support, store credit, exchange, partial refund, or refund, depending on the issue and item condition. Normal pre-owned wear, expected ageing, colour difference due to screen/lighting, and accessories that were not shown or listed are not considered major undisclosed defects.

6. Authenticity Concerns And Third-Party Verification

2ND Market reviews luxury bags, shoes/sneakers and accessories before sale using available brand, material, construction, hardware, serial/date code, stamping, stitching, logo, craftsmanship, provenance, and market-reference checks where applicable.

We are an independent secondhand store. We are not affiliated with, endorsed by, or authorised by the brands we sell. Brand names are used only to identify the products.

If you believe a luxury bag, shoe/sneaker or accessory purchased from 2ND Market is not authentic, you must contact us within 7 days of receiving the item and provide clear supporting evidence.

Accepted evidence for review may include:

A written brand boutique service refusal or rejection letter, such as a cleaning/repair/service refusal that clearly identifies the item.
A written result from a recognised professional authentication service, such as Entrupy or another reputable luxury authentication provider accepted by 2ND Market for that brand/category.
Clear close-up photos/videos showing the exact concern, such as stamping, serial/date code, hardware, logo, stitching, material, packaging, QR/serial check result, or comparison with a known authentic item.

Evidence that is not accepted by itself:

Verbal comments from a shop, friend, buyer, reseller, or livestream viewer.
Social media comments, forum opinions, screenshots without item identification, or anonymous messages.
A third-party result that does not clearly show the item, brand, model/category, date of check, authentication outcome, and provider details.
Evidence submitted after the item has been used, cleaned, repaired, altered, damaged, switched, or sent to another party without our written approval.

Third-party authentication is supporting evidence only. It does not create an automatic refund. 2ND Market must receive the same item back in the same condition for inspection before a final decision is made.

If 2ND Market approves the authenticity claim after reviewing the evidence and inspecting the returned item, we will refund the amount actually paid to 2ND Market for the approved item. This refund is limited to the original item/order payment received by 2ND Market. It does not include extra compensation, multiple damages, resale loss, future profit, third-party authentication fees, third-party service charges, bank charges, platform charges, or courier/insurance upgrades unless agreed by 2ND Market in writing or required by law.

Third-party authentication fees are paid by the customer. These fees are not reimbursed unless 2ND Market agrees in writing before the authentication is arranged.

If the returned item is not the same item sold by 2ND Market, or if it has been used, cleaned, repaired, altered, damaged, switched, or materially changed after delivery, the claim may be rejected.

7. Shipping And Delivery

Packing and dispatch time may vary depending on order volume, item value, courier availability, public holidays, and whether insured shipping is requested.

Once the parcel is handed to the courier, delivery delays, failed delivery attempts, and courier handling are outside our direct control. Customers are responsible for providing accurate delivery details and being available to receive the parcel.

For high-value luxury bags, shoes/sneakers and accessories, 2ND Market may require insured shipping, signature confirmation, self-collection, or additional verification before dispatch.

8. Self-Collection And Inspection

Customers may request additional viewing, photos, videos, or self-collection inspection before payment where available. Once payment is made and the item is collected or shipped, the final sale policy applies.

9. Care After Purchase

Pre-owned luxury items require careful storage and maintenance. Leather, canvas, suede, coated canvas, patent leather, metal hardware, plating, stones, and vintage materials may change over time. 2ND Market is not responsible for condition changes caused by use, storage, humidity, cleaning, polishing, repair, perfume, water, heat, sunlight, or third-party handling after purchase.

10. Malaysian Consumer Rights

The 7-day period above is 2ND Market's internal claim review period. Nothing in these terms excludes, restricts, or limits any consumer right or remedy that cannot lawfully be excluded under applicable Malaysian law.

11. Policy Priority

If there is a conflict between this policy and a product-specific written note, the product-specific note will apply to that item.